Portland Fitness Equipment Service & Repair Request

If you purchased your equipment from Amazon, Costco, or NordicTrack, please contact their customer support directly, as we are unable to service their equipment.

If you’ve purchased fitness or exercise equipment from Portland Fitness, you can expect quality repairs from our trusted technicians in the Portland area. Simply provide us with the brand, model, serial number, and a description of the issue, and we’ll arrange a service call to your location. You can also bring your equipment to our main warehouse by scheduling an appointment in advance. If parts are not in stock, we will order them for you.

Our Commitment to Quality

At Portland Fitness, we offer top-tier fitness equipment to help our customers reach their goals. Our experienced repair team is dedicated to ensuring your home gym remains in peak condition. Visit any of our showrooms to explore our selection and test out different machines before making a decision.

Service & Repairs

If you experience any issues with equipment purchased from us, we’re here to help. Our technicians will diagnose the problem on-site. If needed, we will order parts and return to complete the repair. We pride ourselves on delivering exceptional customer service and ensuring your complete satisfaction.

If we sell it, we’ll repair it!

Current Service Availability

We appreciate your patience and will contact you as soon as possible.

Service Rates

• Initial Diagnosis Appointment: $149.00 (Includes travel within 25 miles and 30 minutes of troubleshooting)
• On-Site Labor: $80.00 per hour ($20 per additional 15 minutes)
• Follow-Up Visit: Additional Charge (If parts need to be ordered)
• Extended Travel Fee: $30.00 per additional 30 miles

Complete the Form Below

Portland Fitness Equipment Moving and Relocations

Thank you for choosing Portland Fitness Equipment for your exercise equipment needs. We are committed to providing top-notch service and customer satisfaction with our professional moving and relocation services.

Our team handles deliveries, equipment moves, and relocations with expertise and care.

If we sell it, our expert fitness equipment movers will relocate your exercise equipment anywhere within the greater Portland and Vancouver area.

For a quote, click one of the buttons below and complete our Move / Relocation Form.

Complete the Form Below

Portland Fitness Equipment Delivery & Installation

Thank you for choosing Portland Fitness Equipment! We are dedicated to providing expert delivery, installation, and assembly services to ensure your fitness equipment is set up safely and correctly.

Our professional team serves the greater Portland and Vancouver area, handling everything from home deliveries to full in-home installation and assembly with precision and care.

For a quote or to schedule a service, please fill out the form below.

Complete the Form Below

Facility or Client Name(Required)

Install Date(Required)

MM slash DD slash YYYY

Address(Required)

Street Address City State / Province / Region ZIP / Postal Code

PLEASE NOTE: The contact person or the second contact MUST BE ON-SITE OR IMMEDIATELY AVAILABLE throughout the installation process in order to manage and assist in the equipment/system placement.

On-Site Installation Contact Person

Name(Required)

First Last

Phone(Required)

Email(Required)

Secondary On-Site Installation Contact Person

Name(Required)

First Last

Phone(Required)

Email(Required)

On which floor is the fitness center located? (e.g., ground floor, 2nd floor, basement, etc.)(Required)

Post Tension Slab?(Required)

YesNo

Single or Double door entry?(Required)

SingleDouble

Are there any stairs between the parking area and the fitness center?(Required)

YesNo

Are there any ramps available for use into the building?(Required)

YesNo

Is there available space for a 53 ft truck to park and offload?(Required)

YesNo

Is there a loading dock?(Required)

YesNo

Distance from the parking lot to the front door?(Required)

Is access to the unloading area time-restricted?(Required)

YesNo

Is access to the building time-restricted?(Required)

YesNo

Is access to the elevator time-restricted?(Required)

YesNo

Is after-hours work allowed inside the facility?(Required)

YesNo

Is there a security system on the doors?(Required)

YesNo

Hallway corners?(Required)

YesNo

Is there an elevator?(Required)

YesNo

What is the ceiling height?(Required)

Please choose layout:(Required)

Top Overrun

Bottom Overrun

Intermediate Landing

90° Flat Turn

180° Flat Turn

Double 90° Flat Turn

90° Short Radius

180° Short Radius

Double 90° Short Radius

90° Large Radius

180° Large Radius

270° Large Radius

None

Additional Notes or Comments:

Consent(Required)

I have reviewed this site survey and have provided all necessary information pertaining to this property. If any details written above were to change, I agree to notify Portland Fitness Equipment so they may plan accordingly.

Signature(Required)

Name(Required)

First Last

Title / Company(Required)

Date(Required)

MM slash DD slash YYYY

Commercial Customers Only:

Extend the life of your fitness equipment and ensure a maximum return on your investment with our maintenance program! Our goal is to protect your investment and the safety of your members from a potential liability.

What we do at your Preventative Maintenance:

At each visit, all of the fitness equipment is covered under our agreement. We’ll thoroughly inspect the exterior and interior for any safety issues as well as perform the following services:

• Lubricate, tighten, adjust belts, clean internals, inspect all wear parts.
• We follow all manufacturer’s specifications to ensure the safety of the user.
• After completion of each visit, we send a checklist of any thing that we find that might need attention.

We Offer the Following Programs:

• Maintenance Every 3 months
• Maintenance Every 6 months
• Maintenance Every 12 Months

Complete the Form Below