Please be aware that shipping times are longer than normal. We assure that you will get your order as soon as possible.

Equipment Service and Repair

If we sell it, we’ll repair your exercise equipment. For a quote please fill in our Service and Repair Form. Please Scroll down for pricing and FAQ.


As of right now we are trying our best to take care of service calls. We are about two to three weeks out on service calls right now. Sorry for the inconvenience. Someone will call you as soon as possible.



Portland Fitness Equipment Service Rates:  

  • First appointment is to diagnose the problem which includes: Travel within 25 miles of our service center and 1/2 an hour of trouble shooting $149.00. ADDITIONAL TIME IS OFTEN NEEDED. PLEASE READ BELOW.
  • After the initial diagnosis, if additional service is needed, on-site labor is billed at $80.00 per hour. Each additional 15 minutes is $20.00.
  • Return or Follow up trip, If we are ordering parts for a return trip, you will be billed at a flat rate of $100.00 for return trip. Unless you are more than 25 miles from our service center which requires Extended Travel Charge or we are repairing more than one piece of equipment. Any new issues reported will be billed at the First Appointment Diagnose Rate.
  • An extended travel fee of $30.00 will be charged if travel distance is over 30 miles of our service center. There will be a $30.00 fee per every 30 miles of extended travel time.

Frequently Asked Questions:

Q: Can I bring my product into your store for service?

A: You can bring your product to our Main Warehouse for service by appointment only. Please call 971-678-8711 to make an appointment.

Q: If I bring my product to your warehouse for service, will I be charged a travel fee.

A: No.

Q: Will your technician come to our home or business to service or repair our product?

A: Yes.

Q: Do your technicians stock all the parts to fix my equipment?

A: We do stock parts, but it's impossible to stock all. Certain parts may need to be ordered. 

 

Portland Fitness Equipment Support Team:

16074 SE 106th suite 200

Clackamas OR 97105

503-709-5231

Service@PortlandFitnessEquipment.com

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